Shipping policy

Last updated: May 25, 2026

Thank you for shopping with ELITE STRING LAB. We’re committed to getting your custom dyed lacrosse heads, strung pockets, restorations, and gear to you safely and as quickly as possible.

ORDER PROCESSING TIMES

• Ready-to-Ship items: Usually ship the same or next business day.
• Custom dyed heads, pocket restorations, tennis stringing, and build-your-own orders: Please allow 7–10 business days for processing before shipping.
• Team orders and large custom work: May take slightly longer. We will communicate exact timelines with you directly.

LOCAL SERVICE (TAMPA BAY AREA)

We offer convenient local drop-off, pickup, and meetups at fields or courts. Message us to arrange a time. Most local orders are completed and returned within 7 days.

SHIPPING METHODS & CARRIERS

• We ship via USPS or UPS with full tracking.
• Tracking information is sent to your email as soon as your order leaves our shop.
• Shipping speeds and options are shown at checkout.

SHIPPING RATES

• Local Pickup / Drop-Off (Tampa Bay Area): Free
• Domestic shipping costs are calculated at checkout based on location, weight, and selected speed.
• For “Mail Your Own Head” restoration orders, the quoted shipping fee includes both inbound and outbound shipping.

INTERNATIONAL SHIPPING

At this time, we only ship within the United States.

LOST OR DAMAGED PACKAGES

If your package is lost or arrives damaged, please contact us at support@elitestringlab.com within 5 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

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Questions? Feel free to reach out to us at support@elitestringlab.com.